Delete your account

This takes about ten seconds and needs no one’s approval:

• Open CardChecker and go to the Account tab.
• Scroll to Delete account at the bottom.
• Type DELETE to confirm, and tap Delete.

Your account is removed immediately, you are signed out, and everything stored on the phone is erased at the same time. There is no waiting period, no cooling-off window and no undo.

If you have uninstalled the app, or cannot sign in, email us from the address you used to sign in — that address is how we identify the account, and a request from a different one cannot be honoured:

Email hello@cardchecker.app to delete your account →

We confirm by reply. If we cannot match the address to an account we say so rather than leaving the request unanswered.

Both routes delete exactly the same things, permanently:

• Your account and sign-in identity — your email address and profile. You can no longer sign in, and the address is free to be used for a new account later.
• Your collection and binders — every card you added, with quantities, conditions and purchase prices.
• Your watchlist — watched cards and price targets.
• Your pre-grade history — every condition estimate, its result and its stored images.
• Your portfolio history — the daily value snapshots behind the chart.
• Your grade credit record — the ledger of grades granted and used.
• Your feedback messages — feedback you sent from the app, with the topic and the app and device details stored alongside it.

Being straight about the edges matters more than a tidier list.

Card photos you sent for analysis

Photos you send for identification are not stored. Images made from photos you send for grading — the straightened card, and the close-up crops a grading result displays — are kept on our processing server with no link to your account, and are deleted automatically within 30 days and 90 days respectively. Deleting your account does not shorten those timers, because there is no stored link from an account to those files to follow. They expire on their own and are not used to identify you.

Cropped card pictures kept to improve recognition

If the Help improve recognitionsetting was on, we kept a copy of the card from each scan — the part of the photo our system identified as the card, with a thin margin, without the photo’s metadata. We do not record which account, device or IP address a copy came from, so there is nothing to find them by, and deleting your account cannot single them out. They are deleted after 24 months. Switching the setting off in the Account tab stops any further copies from being kept.

Server logs

Ordinary operational logs (that a request happened, when, and whether it succeeded) are kept briefly for security and debugging. They do not contain your collection, your photos or your grades.

Payment records

There are none. CardChecker has never taken a payment, so there are no invoices to keep. If paid plans launch, invoices will have to be retained for the period tax law requires, and this page will say so before that happens rather than afterwards.

Anything you exported

A CSV you exported to your own device or cloud storage is yours and is outside our reach. Delete it where you saved it.

• In the app: immediate. The account is gone before the confirmation closes.
• By email: we aim to act within 7 days, and in every case within 30 days, which is the outer limit the GDPR allows for a deletion request.
• Backups: our database provider keeps encrypted point-in-time backups on a rolling schedule. Deleted data can persist in those backups until they age out; it is never restored into the live service, and is not used for anything.

You do not have to delete your account to stop. Signing out leaves everything in place; uninstalling removes the app and the data on the phone but leaves the account, so you can come back to it. Deletion is the only irreversible one of the three.

Anything about this process, or about a request you have already sent: hello@cardchecker.app. Our Privacy Policy covers what we collect while the account exists.